top image about

Our Policies

 

Pets
We are a non-pet property. Pet violations will be subject to a fee of up to $250.


Smoking
We are a smoke-free property. This includes your porch/balcony, and other sitting areas on the property. There are two nearby beer gardens were smoking is permitted. Smoking violations will be subject to a fee of up to $250.


Deposit/Payment
We run the first night’s stay + tax on a credit card (MasterCard, Visa, Discover, American Express) at the time of booking. The balance is due upon arrival (limit 2 transactions per reservation at check-in). We do require a credit card on file for all reservations. Our tax rate is 13% (7% local and 6% state tax).


Cancellation
Because of our size, cancellations affect the Gruene Mansion Inn significantly. A $25 transaction fee per room is charged when a refund is issued. If cancellation is made within 2 days of scheduled arrival, a fee of $125 will be deducted from your deposit and the remainder is refunded to the credit card on file.


Children
We welcome children in any of our courtyard rooms, as well as the Bluebonnet Lodge and Grand River Lodge. Because of the romantic nature of our River and Mansion rooms, these are reserved for adults only.


Occupancy/ Extra Person Fees
Room rates are listed with each room description and are based on double occupancy (exception: Bluebonnet Lodge, Grand River Lodge, and Texas Suite rates are based on four people). Extra guests, where permitted, are charged $25 per night.


Minimum Age to Reserve a Room
Because of alcohol being present in rooms, there must be an adult of 21 years or older in each guest room.


Check in/ Check out
Rooms are available for check in at 3:00pm. If you arrive earlier, you are welcome to come into the office for a parking pass until your room is ready. We request check in by 9:00pm, and if you will be later, please call us so we can accommodate your arrival.
Check out is 11:00am.


Breakfast
Breakfast is included with each night’s stay. The buffet includes several hot items, pastries, fruit, juices, and coffee. Breakfast is served from 8:30am- 10:30am. Dine on the patio, in the Mansion, or in your room.


Minimum Night Stays
A two night minimum is required for weekend stays, and a three night minimum for most holidays.


Housekeeping/ Room Services
We offer a daily housekeeping service between 9am and 2pm. Unfortunately, a “Do Not Disturb” sign will prevent them from entering your room for any reason.


Parking
We offer on-property parking and will provide you a parking pass upon arrival which should be displayed on the dashboard of your vehicle. Any car without a pass is subject to towing.


Photography
Photography sessions on property are by appointment only, and are $25 for a 1 hour time slot. Please call 830-629-2641 and sign up for a day and time. Upon arrival, the photographer must check in at the Front Desk, pay the fee, sign the waiver, and will be issued a lanyard to wear while on property. We allow photos on the front porch of the Mansion, our arbor, gazebo, and our courtyard. Absolutely no photos on guest porches or in front of guest rooms.


Weddings/ Room Blocks
We do not host weddings on property. We welcome overnight guests for your events, however we can not block rooms. We require a deposit of 1 night stay + tax per room. You are welcome to give our website or information to your guests and they can either book online or call our Front Desk to set up their reservations.


Meetings/ Business
We offer a unique meeting space for groups of 5-20, which may be rented for any corporate function or group outing Monday- Friday.


Firearms
No open carry firearms, please.


Lost and Found
Articles left behind are held for 7 days, and then we contribute appropriate items to a local charity. If claimed, we ship USPS and add the charge to your account.